We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted or credited.
You can always contact us for any return question at email@example.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your product has been used, and you believe the product to be defective in any way, please send us an email with a detailed description and pictures of the issue. We will then work with the manufacturer regarding your warranty claim.
If an item is delivered as a small package (UPS Ground, FedEx Home Delivery, US Mail) - please refuse delivery if visibly damaged. If there is concealed damage that is revealed upon opening your item, please send an email with pictures of the damage to firstname.lastname@example.org to arrange for replacement / return. DO NOT INSTALL A DAMAGED ITEM or a kit that is missing any components as installation voids your claim. Damage should be reported to us no later than 48 hrs after receipt of the shipment. Expect a response within 1-2 business days.
If an item is delivered as a freight delivery (truck delivery typical of large items) - open and inspect your item before signing for it and refuse delivery if excessively damaged. If there is minor damage, we may provide a partial refund to you instead of returning/exchanging. If the damage is unacceptable, DO NOT SIGN FOR AND/OR INSTALL THE DAMAGED ITEM or a kit that is missing any components as delivery acceptance or installation voids your claim. Please document and send an email with pictures of the damage to email@example.com. Damage should be reported to us no later than 48 hrs after receipt of the shipment. Expect a response within 1-2 business days.
Items beyond 30 days of delivery cannot be accepted on return. Used products cannot be accepted on return - return items must be in new condition and in original packaging. Installation or assembly of a product voids all return requests.
The fastest way to ensure you get what you want is to submit a return request for the item you have, and once the return is accepted, make a separate purchase for the new item. Once we receive, inspect and approve the returned item, you will receive a refund confirmation email.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Returns may be subject to a 10% restocking fee
We'll waive the restocking fees if we made a mistake or if the product was delivered defective or damaged
We'll also waive the restocking fee if you decide to exchange your product with another purchase (some restrictions apply - example: larger items that require additional handling and freight fees).
Return Shipping Cost
You may be responsible for return shipping cost, but we may be able to offer you a discounted return shipping label. If your item arrived defective, or we made a mistake, we will gladly take care of the return shipping.